1. Data Controller
This Privacy Policy explains how SEVLUNE collects, uses, stores, and protects personal data when you visit or place an order through our website:
Website: https://sevlune.com/
Email: contact@sevlune.com
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at contact@sevlune.com.
2. Payment
SEVLUNE currently offers Cash on Delivery as its payment method.
Payment is made directly to the delivery agent when the order is delivered to the address provided by the customer.
Since no online card payment is processed through our website, SEVLUNE does not collect, process, or store credit card or debit card details.
To complete a Cash on Delivery order, certain information may be shared with the delivery service provider, including:
- the customer’s full name;
- delivery address;
- telephone number;
- order reference;
- total amount to be collected;
- any delivery instructions provided by the customer.
The delivery service provider may only use this information for the purpose of delivering the order and collecting the corresponding payment.
3. Recipients of Personal Data
Access to personal data is limited to SEVLUNE and to the service providers that require such information to perform services on our behalf.
Depending on the nature of your interaction with our website, your personal data may be accessed by or shared with:
- authorised members of the SEVLUNE team;
- our website and e-commerce infrastructure, which is operated using WooCommerce;
- our website hosting provider, OVHcloud, whose hosting infrastructure is located in France;
- delivery and courier service providers responsible for delivering orders and collecting Cash on Delivery payments;
- technical service providers involved in website maintenance, security, data backup, or customer support;
- accounting, legal, or administrative service providers, where necessary;
- public authorities or regulatory bodies when disclosure is required by applicable law.
These recipients may only access the personal data that is necessary to perform their respective duties.
Our service providers are required to process personal data only in accordance with our instructions, for the purposes for which the data was provided, and subject to appropriate confidentiality and security obligations.
SEVLUNE does not sell, rent, or trade customers’ personal data to third parties.
4. WooCommerce
Our online store is built using WooCommerce, an e-commerce solution that enables us to manage products, customer accounts, shopping carts, orders, and related website functions.
When you place an order, the personal information you provide may be processed through our WooCommerce-based website. This may include your name, email address, telephone number, billing address, delivery address, order details, and account information.
WooCommerce itself is integrated into our website. Additional WooCommerce extensions or third-party plugins may process personal data where they are used to provide specific website functions.
We take reasonable steps to ensure that the plugins and technical services used on our website are appropriately configured and kept up to date.
5. Hosting and International Data Transfers
The SEVLUNE website is hosted by OVHcloud in France.
As a result, personal data collected through our website may be stored or processed on servers located in France, outside Tunisia.
Where personal data is transferred, stored, or accessed outside Tunisia, SEVLUNE takes reasonable steps to ensure that such processing is carried out in accordance with applicable Tunisian data protection requirements and that appropriate technical and organisational safeguards are implemented.
Other service providers used by SEVLUNE may also process data outside Tunisia. Where applicable, we will identify these providers and their locations in this Privacy Policy.
6. Order Processing and Delivery
We collect and use customers’ personal data to:
- receive and confirm orders;
- prepare ordered products;
- contact customers regarding their orders;
- verify delivery information;
- arrange the delivery of orders;
- collect Cash on Delivery payments;
- manage cancellations, returns, exchanges, and refunds;
- respond to customer service requests;
- prevent fraudulent or abusive orders;
- comply with applicable legal, accounting, and administrative obligations.
The information required to process an order generally includes the customer’s name, telephone number, email address, delivery address, ordered products, order value, and any relevant delivery instructions.
Customers are responsible for providing accurate and complete information. SEVLUNE may contact a customer to verify an order or confirm delivery details before dispatch.
7. Contact
For questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact:
SEVLUNE
Website: https://sevlune.com/
Email: contact@sevlune.com