We are here to help.
For questions about our products, your order, delivery, returns, refunds, or the use of our website, please contact the SEVLUNE customer service team.
Contact Information
SEVLUNE
Website: https://sevlune.com/
Email: contact@sevlune.com
Customer service hours: Mo – Sa : 8H – 19H
Email Support
You can contact us by email at:
We aim to reply within one to two working days.
During public holidays, promotional periods, or periods of high demand, response times may be longer.
Order Enquiries
For questions about an existing order, please include:
- your full name;
- your order number;
- the telephone number used when placing the order;
- a brief description of your request.
Providing this information will help us identify your order and respond more quickly.
Please do not send confidential passwords, bank card PINs, or online banking login details.
Delivery Enquiries
For questions about a delivery, please provide:
- your order number;
- the recipient’s full name;
- the delivery telephone number;
- the delivery location;
- a description of the delivery issue.
For urgent delivery matters, you may also contact us by telephone at: 54499480
Returns and Refunds
To request a cancellation, return, exchange, or refund, contact:
Please include:
- your full name;
- your order number;
- the product concerned;
- the delivery date;
- the reason for your request;
- photographs of the product and packaging where relevant.
Returns must follow the procedure described in the SEVLUNE Returns & Refunds Policy.
Please do not send a product to SEVLUNE before receiving return instructions and the correct return address.
Product Information
You may contact us for information about:
- product ingredients;
- directions for use;
- product availability;
- expiry dates;
- skincare routines;
- product compatibility;
- manufacturer information.
Our product information and skincare recommendations are provided for general informational purposes only. They do not replace medical advice, diagnosis, or treatment from a dermatologist, pharmacist, or other qualified healthcare professional.
In the event of a serious allergic reaction or medical emergency, stop using the product and contact an appropriate healthcare professional.
Damaged or Incorrect Orders
If your package or product arrives damaged, opened, incomplete, or incorrect, contact us as soon as possible.
Please provide:
- your order number;
- photographs of the package;
- photographs of the affected product;
- the product name;
- the batch number and expiry date, where relevant;
- a brief explanation of the issue.
Please keep the product, packaging, invoice, and delivery documents until your request has been reviewed.
Contact Form
You may also contact us through the form available on this page.
Please complete the following fields:
- Full name
- Email address
- Telephone number
- Order number, if applicable
- Subject
- Message
By submitting the contact form, you agree that SEVLUNE may use the information provided to review and respond to your request.
Your personal data will be handled in accordance with the SEVLUNE Privacy Policy.
Business and Partnership Enquiries
For business proposals, brand partnerships, wholesale enquiries, or professional collaborations, please contact:
Please use the subject line:
Business Enquiry – [company or project name]
Complaints
If you wish to submit a complaint, contact us at:
Please include all relevant information and clearly state the resolution you are requesting.
SEVLUNE will make reasonable efforts to review complaints and seek an amicable solution in accordance with applicable Tunisian law.
Social Media
You may also follow or contact SEVLUNE through our official social media accounts:
Instagram: SEVLUNE
For matters involving personal information, order details, returns, or refunds, please contact us by email rather than posting the information publicly on social media.
Important Notice
SEVLUNE will never ask you to provide:
- your bank card PIN;
- your online banking password;
- your email password;
- a one-time security code received by SMS;
- payment through an unofficial personal account.
If you receive a suspicious message claiming to represent SEVLUNE, please forward it to:
Contact Details
SEVLUNE
Website: https://sevlune.com/
Email: contact@sevlune.com
Customer service hours: Mo – Sa : 8H – 19H